British travel firm Thomas Cook faced a “challenging” September as it took care of 22,000 customers in destinations hit by Hurricane Irma, it said Tuesday alongside a bright trading update.
Thomas Cook was forced to evacuate some of 7,500 customers from its badly-hit resorts in Cuba, a company spokeswoman said. The group provided also support for 10,000 customers in Florida and 4,500 in the Dominican Republic, but there was no need for evacuation program, the spokeswoman said.
In total, about 15,500 of those customers affected were from Britain. “The last month has been operationally challenging as our teams took care of the thousands of customers in the Caribbean and Florida impacted by Hurricane Irma,” said Thomas Cook chief executive, Peter Fankhauser.
“I am proud of how fast we acted in the wake of Irma to support our customers, and offer them alternative destinations.” Thomas Cook revealed also that the group’s overall bookings jumped 11 percent in the peak summer holiday season just passed, despite fierce competition in Spain, its most popular market.
The company said it had experienced keen demand for Bulgaria, Cyprus and Greece, while there was increasing appetite for holidays in Turkey and Egypt.